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Frequently Asked Qusetions
SHIPPING
ORDERS
RETURNS
PAYMENT
GIFT WRAPPING
OUT OF STOCK
STORE CREDIT
FABRIC & CARE
CUSTOMISATION
COLLABORATIONS,HIRING &
INTERNSHIPS
Shipping
What is your lead time?
Our usual dispatch lead time is 7-14 working days from the date of receiving an order. At Akashii, we follow a smart inventory system and make everything to order. This ensures zero inventory pile-up. We work Monday through Friday and are closed for weekends.
I want an expedited delivery.
We do take up early delivery requests from our customers. We would suggest writing to us at info@akashi.in or get intouch with us on +91 9833371624 to check the feasibility prior to placing your order with us as early deliveries are subject to immediate availability of fabric, production bandwidth, priority shipping availability to your pin code etc.
What is my order status?
All orders are dispatched in 15 working days from the date of receiving an order. We work Monday through Friday and are closed for the weekends. Please be assured that we will try our absolute best to ensure the order reaches you at the earliest. In case of any delays, our customer service will notify you accordingly.
Which couriers do you use?
We use Bluedart, Delhivery and DTDC for all our domestic shipments. International orders are dispatched through DHL or FeDEx based on serviceability.
Do I need to pay customs?
We settle all taxes and dues until the final destination of delivery. However, a few times order packages may get held at the discretion of the local customs officer. This is a rare occurrence and we will do everything to ensure your order shipment reaches you hassle free.
What is the cost of shipping?
We offer free shipping pan India. The cost of international shipping depends on the weight of the shipment and the delivery pin code. You will be able to check the shipping cost real time at checkout while placing your order.
How long does international orders take after dispatch?
The transit times for international parcels vary based on the destination. On an average, it takes about five days in transit.
The cost of international shipping depends on the weight of the shipment and the delivery pin code. You will be able to check the shipping cost real time at checkout while placing your order.
Do you ship internationally?
Yes, we ship worldwide.
The tracking says my order has been delivered but I haven't received it.
This is a rare occurrence and has happened only a handful of times. Since we use external courier partners we will need to check with the courier partner to understand what has happened. We would suggest writing to us at info@akashi.in and we’ll help sort this for you.
order
I didn’t receive an order confirmation email.
If your card or bank account has been debited but you have not received an order confirmation email from us, please check your spam and promotions folders. If you are still unable to find it, please bring this to our attention immediately so we can check on this. You can write to us at info@akashi.in with Subject: ORDER CONFIRMATION MISSING
I ordered the wrong size, could you please change it prior to order processing?
Yes, we will be able to change the size if you make a request within 24 hours after placing your order with us. After this time it will be difficult for us to accommodate your request as the product would have moved into production.
I need to update my delivery address and/or contact details. How do I go about it?
Please write to us at info@akashi.in at the earliest opportunity with Subject: CHANGE IN ADDRESS. If the order has not been dispatched, we would be happy to update these details for you.
I want to cancel my order.
If you wish to cancel your order, please write to us at info@akashi.in within 24 hours of placing your order to be eligible for a full refund. We do not offer refunds beyond this period. Refunds are only processed for fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation. Our usual dispatch lead time is 15 working days from the date of receiving an order.
returns
I want to return my order. How do I go about it?
You can initiate the return process through our website on the shipping and returns page. You will need your order number (mentioned in the order confirmation email) and email address to initiate the process. Please note that size exchanges/returns will not be possible on a discounted product.
What is your exchange policy?
We offer size exchanges and store credit notes. We do not offer refunds. Please note that size exchanges/returns will not be possible on a discounted product.
What if I am unhappy with the fit after purchase?
You can return it for a size exchange or opt for receiving a store credit note which you can use to purchase a different product within 3 months.
Do you offer refunds?
We do not offer refunds due to the time and labour that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount is refunded via the original mode of payment within one week of initiation
Do you offer reverse pickups?
We do not offer reverse pick-ups. The cost of any return and exchange is to be borne by the customer. While sending us your order, please make sure that the sender name and order name remain the same or mention your order number on the parcel. This will avoid all potential communication lags.
I am unhappy with my exchange order. Is it an option to return it again?
Yes, you can return an order twice although we would encourage you not to do so. If you are not certain on what to order, we suggest taking a credit note and using it.
payment
Do you have COD?
No.
Do you have Paytm?
yes, we do.
I was debited but not sure if my order went through.
If the order was placed you should have received an order confirmation email from us almost immediately. There is a possibility that this email was delivered to your spam or junk mail so be sure to check these folders as well. If you haven’t received it, request you to bring this to our attention so we can check on this immediately. You can write to us at info@akashi.in
I’m unable to make the payment to complete my purchase..
This may happen due to technical reasons like down time with the bank, extended time lapse etc. We would recommend that you try again. If the issue persists, please write to us at info@akashi.im with the garments you’d like to purchase, your preferred size for each and the delivery pin code. Once we receive your request, we will send you a payment link to complete your purchase.
gift wrapping
Do you offer gift wrapping services?
Yes, we would be happy to gift wrap a product for you. Please mention the same in the NOTE section at check-out. While we do the best we can, do note that we do not have a professional gift packer on our team.
Can you add a personalized note to the order?
Yes, absolutely. You can request for the same by mentioning this in the notes section while placing your order with us and we’ll be sure to include it.
Do you have gift cards?
We do have e-gift cards. Simply search for ‘Gift Cards’ on our website to see the available options. You can mention the recipient Name, Email ID and Personal Message in the NOTE section at check-out. The card will be sent out by email on the next working day.
out of stock
The size I am looking for in a specific style is out of stock on the website. When will it be back?
Because we make all our products on a made to order basis, there is a very good chance we will be able to adjust stock at our end to make your preferred size available for you. You can check with us by writing to us at info@akashi.in
When will a style be back in stock?
Restocking of products is highly dependent on customer demand and fabric availability. If we’ve received enough requests and the fabric is available to reorder, we do bring it back. Given the nature of our process, it’s hard for us to say if something will be back in stock unless it’s already been confirmed.
store credit
What is a store credit note?
A store credit note is a unique code given to you on return of a garment. It’s valued at the base purchase price of the returned product and is valid for six months from the date of issue. You can use the credit note to purchase a different product of your choice from our store.
How do I use my store credit? OR Where do I enter my store credit/promo code?
You can enter your store credit note in the ‘Gift card or discount code’ field on the payment page.
How long is my store credit valid for?
Your store credit is valid for a period of six months from the date of issue. Please note that you can not use more than one code at a time.
How do I check the validity of my credit note?
You can check the validity of your credit note by adding six months to the date of issue.
Can you extend my credit note?
We do not extend our store credit codes beyond its validity but this can be reviewed on a case to case basis. Please write to us at info@akashi.in and we’ll surely review the same.
I’m unable to use my credit note. Please help.
If you are unable to use your credit, we would suggest trying again after a while as it could be happening due to a technical glitch. If the issue persists, please write to us at info@akashi.in and we’ll surely help sort this for you.
fabric & care
What colour is it?
We try to keep the colour in image as close to the real one and there is usually almost no difference between the colour on your screen and the actual garment. However colour viewing differs in various gadget screens. Occasionally, in naturally dyed or hand crafted garments, the colour may slightly vary. This is not an error or poor quality but simply a testament to the hand process.
Will the product look the same as the images on the website?
Yes, we work very hard to ensure the imagery matches the product in reality. What you see will also depend on the gadget at hand and its display settings but we can assure you that the chances of there being a discrepancy is negligible.
Any special care instructions for ironing?
Always iron inside out. The heat or temperature of the iron depends on the fabric at hand. We’ve detailed these specifics in our fabric care guide.
Will the garment shrink post wash?
While all our fabrics are prewashed and pre-shrunk, a small amount of shrinking is still possible. We recommend washing with cold water as heat may shrink a natural fabric.
Which fabrics do you use?
We work with a variety of fabrics including but not limited to handspun and handwoven cotton, handwoven cotton, organic cotton, linen, handwoven linen, organic linen, handspun and tencel modal.
customisation
Do you customize sizes?
Yes, we do take up custom orders. Please write to us at info@akashi.in with the customization details and the products you wish to order. We will try our best to make it possible.
Do you customize length?
Yes, we do. Please mention your preferred length in the notes section while placing your order with us.
The model is 5.9”, I’m not. What do you recommend?
All our products are made keeping in mind an average height of 5.4”. You can check the default length of each garment on the product page. If you wish to order a custom length, please mention the preferred garment length in the NOTE section at check out.
Can you make a sleeveless garment with sleeves?
Yes, we can add sleeves for an additional cost. There are a few silhouettes that restrict us from doing so but we can add sleeves to most of our sleeveless styles. In order to get this done, please write to us at info@akashi.in and we will guide you through this process.
Can you line a garment?
Yes, we can line a garment for an additional cost. Do note that this service depends on the silhouette, fabric and colour of the specific garment. In order to get this done, please write to us at info@akashi.in and we will guide you through this process.
Can you replicate a personal garment with your fabrics?
Sadly this is not possible.
COLLABORATIONS,HIRING & INTERNSHIPS
Press, Media & Collaboration
For press and media related queries please write to us at info@akashi.in
Brand listing
We would love to collaborate with brands and online marketplaces that resonate with our work philosophy. Please write to us at info@akashi.in for the same.
Job & Internship
For job and internship enquiries, please write to us at info@akashi.in with your resume and portfolio. Internships depend on available opportunities and the live projects at hand. You will receive a response if there is an opportunity. If there aren’t any immediate vacancies, we may reach out to you when an appropriate project comes up.
Wholesale orders
For wholesale enquiries, please write to us at info@akashi.in with your proposal and we’ll be sure to get back to you.